Privacy Policy

Last updated: 28 June 2026

ZJAI Technologies (Pty) Ltd ("ZJAI", "we", "us") builds AI-powered customer service tools — including an AI phone receptionist, a WhatsApp business assistant, and an email receptionist — for small businesses. This policy explains what information we collect when those tools are used, why, and how it's handled.

Who this applies to

This policy covers ZJAI's own systems and the businesses we provide our software to (our "clients"). If you're a customer contacting one of our clients' businesses by phone, WhatsApp, or email, this policy explains how that conversation is processed on our clients' behalf.

What we collect

  • WhatsApp messages sent to a business using our WhatsApp assistant, including text and any images/documents shared.
  • Emails sent to a business using our email receptionist, including the message content and any attachments.
  • Phone call audio and transcripts when a business uses our AI phone receptionist, along with the caller's phone number.
  • Contact details voluntarily provided during a conversation (name, phone number, email) for the purpose of quotes, bookings, or follow-up.
  • Basic usage data (message counts, timestamps) used for service reliability and billing.

How we use it

  • To generate and send relevant replies, quotes, and booking confirmations on behalf of the business being contacted.
  • To notify the business owner or staff of calls, messages, and requests that need their attention.
  • To improve the accuracy and reliability of our AI systems.

Third parties we rely on

We use the following services to operate our platform. Each processes data only as needed to provide their service to us:

  • Anthropic (Claude API) — processes message, email, and call content to generate AI replies and summaries.
  • Meta / WhatsApp Business Platform — delivers and receives WhatsApp messages.
  • Google (Gmail API, Google Calendar API) — used for clients with email receptionist or appointment booking enabled. We request the minimum Gmail access needed to read and reply to a client's monitored inbox on their behalf.
  • SendGrid — used to send email notifications.
  • Railway / Vercel — hosting infrastructure for our application and data storage.

Data retention

Conversation, call, email, and quote records are retained for as long as needed to provide the service to our clients, and may be deleted on request.

Your rights

You can request a copy of, or deletion of, your data by emailing us at the address below. We'll respond within a reasonable time.

Contact

Questions about this policy or your data: zander@zjai.co.za